FAQS
Q. Can I open a credit account with you?
We always ask that your first three orders with us are paid by pro-forma invoice prior to production, however following this we are happy to look at opening a 30-day credit account for you, subject to credit approval. Please talk to one of our friendly sales team who will arrange to send you a credit application form. All account balances need to be paid 30 days from the date of our invoice
Q. Do my prices include vat?
No, VAT is extra, as appropriate on all prices shown.
Q. Are we restricted to items in the catalogue only?
Not at all! We can source most things. If you see an item, you like and it’s not listed in our catalogue or on our website, call us, and we will do our best to find it for you.
Q. What information should I have printed on a promotional product?
Our advice is keep it simple! Most people have their company logo, telephone number or website address. It’s a call to action, keep it clear and simple!
Q. Can we see actual samples of the products before we buy them?
Yes, you can, however the sample will not be personalised to you, and all samples are chargeable and will be credited if returned in good condition within a specified time. (low value items are not returnable)
Q Can I see a printed sample before the bulk order?
We can offer pre-production samples for your peace of mind. There is usually a charge for this, so just ask and we can provide a quote.
Q. What if I need some branded merchandise at short notice?
Fortunately, some promotional merchandise can be despatched within 24 hours. If you have an emergency, call us on 01603 430730 or email sales@redmondsbrandedmerchandise.co.uk and we will do our best to help.
Q. What is Artwork Origination?
This is the initial “set up” of your artwork that is undertaken by the printer prior to the printing process.
Q. When we have placed the order what format should we send the artwork in?
The artwork should be supplied in an EPS or PDF vectorised format with all fonts set to outlines and spot colours set to the correct Pantone Reference.
Q. Why won’t a jpg suffice?
Unfortunately, jpgs are low resolution files, and cannot be scaled up or down to suit the branding area of the promotional item. Hi-Res Jpegs can sometimes be used, depending on the print method.
Q. What is a pantone colour?
This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.
Q. Where will I find my artwork and PMS (Pantone) references?
The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.
Q. Can you match my corporate colour exactly?
When printing promotional merchandise and corporate giveaways, we always endeavour to match your stated PMS pantone colour as closely as possible. However, variations can occur depending on the colour, texture, composition and surface of the promotional item being printed.
Q. Will I get an artwork proof before you print my order?
We supply a PDF visual showing branding design, colour, size and other details for all clients to sign off before your promotional merchandise goes into production. Factory proofs do sometimes vary from the signed off artwork and in that instance, we would send the factory proof on to you for a 2nd approval.
Q. What is carriage charge?
This is delivery of your order to one UK mainland address unless otherwise specified. On certain product specifications this will be included. If you require delivery to split addresses or to an international destination, please ask and we will advise the costs.